Warranty / Shipping / Return Policies
Limited Warranty
American Custom Industries stands behind each and every part we manufacture. ACI will repair or replace any defective part, provided 1) you place your claim within 30 days from the time your order is shipped (no exceptions), and 2) your part is first returned to ACI freight pre-paid for verification of defect. However, ACI cannot be held liable for second or third party expenses (including, but not limited to, installation, paint or storage costs).
All products are being sold with the express warranty pursuant to the paragraphs above. American Custom Industries disclaims any other warranties and shall not have responsibility for consequential damages to person and/or property, or loss of any kind, or any other incidental damages, with respect to improper use or negligence, any other use or alterations, or installation other than by American Custom Industries.
This Limited Warranty does not apply to damage discovered after purchase which were caused by or occurred during shipping.
Shipment of Orders
All shipping and boxing charges are to be paid by the customer and are not refundable on refused or undelivered merchandise and/or return orders not related to warranted merchandise.
Damaged Merchandise
American Custom Industries carefully packs and boxes all items to assure safe shipment.
1)
Inspect your merchandise upon delivery. Truck shipments must be examined in the presence of the delivery driver.
2)
Immediately report any damage to delivery driver. Have driver note damage to box and or merchandise on freight bill. Failure to write damage on freight bill will void any claim for restitution of damaged merchandise.
3)
Customer may contact ACI customer service for assistance, all damage must be reported to ACI within 24 hours after receipt of order.
4)
SPECIAL NOTE! Customers are responsible to advise those who will be receiving merchandise on their behalf or at an alternate location (I.E. Body Shops) to adhere to rules 1 thru 3 in this damage merchandise policy section.
Shortages
1)
Shortages must be reported within 24 hours after receipt of your order.
2)
Please have a copy of invoice ready when you call.
Return Policy
1)
If there has been a mistake on your order, please contact us immediately for a Return Authorization Number.
2)
We must have shipping date and invoice number to process any return.
3)
ACI will not accept any return without Return Authorization Number on outside of box.
4)
Any part that has been sanded, primed, painted, drilled, or altered in any way will not be accepted for credit. Absolutely no exceptions!
5)
Returns must be accompanied with copy of invoice.
6)
All shipping cost for returns must be prepaid, except if return is due to an error by ACI.
7)
Returns are subject to a 20% handling and restocking charge. All freight and boxing charges are nonrefundable.
8)
Request for return after 30 days of receipt of shipment will not be granted for any reason. NO exceptions.
9)
All parts must be returned in new condition for credit. Any returned parts received back to ACI in damaged condition may be refused by ACI for delivery and shall become the sole responsibility of the sender.
Prices
Due to ever-increasing cost of materials and labor, prices may change without notice. Prices published on this website should be considered current and supercede all other previously published prices.
Special Orders
Special orders and/or non-stocked items require advance payment in full and are non-refundable and non-returnable. These items are indicated by a special order logo in our catalog.
Questions placing your Order?
ACI makes it easy to order.... just give us a call at 1-419-882-2091 (Monday thru Friday 9:00 a.m. to 5:00 p.m. (EST.) and one of ACI's sales representatives will gladly take your order and answer any questions you may have.
ACI will need the following information:
1)
Your name and complete address.
2)
Your Phone number (with area code) and fax number (if applicable).
3)
Ship-to address (where your order is to be shipped to).
4)
ACI Part Number and quantity.
5)
Credit card number and expiration date.
ACI will Email you with the total amount and shipping date.
ACI does not currently have Online ordering, but you may also contact us with any questions you may have via our Email: sales@acifiberglass.com